Administrative Procedure 152

CITIZEN INQUIRIES/DISPUTE RESOLUTION

Background

The Division places trust in its employees and will protect them from unwarranted criticisms and complaints. However, constructive feedback is welcomed when it is motivated by a sincere desire to improve the quality of the education program.

Procedures

  1. No complaints will be disregarded, however, complainants will be asked to identify themselves.

  2. Complaints are to be made at an appropriate time and place and in a civilized manner. In no case shall complaints be allowed to be made in front of student(s).

  3. The Superintendent expects the professional staff to receive complaints courteously and to make a proper reply to the complainant.

  4. When deemed appropriate by the direct supervisor, personnel shall be informed of the nature and/or source of the complaint.

  5. Complaints are best handled and resolved as close to their origin as possible. In the event that resolution is not achieved, the matter will be dealt with at the next supervisory level.

  6. Complaints referred to the Superintendent must be in writing.

  7. Citizen complaints are to be channelled according to the sequence indicated in each of the following categories:
    1. Instruction, discipline or learning materials
      1. Teacher;
      2. Principal;
      3. Superintendent;
      4. Board.
    2. School Personnel
      1. School employee;
      2. Immediate supervisor;
      3. Principal (if not immediate supervisor);
      4. Superintendent.
    3. Transportation
      1. Bus Driver;
      2. Principal (student matters) and/or Transportation Supervisor;
      3. Secretary-Treasurer;
      4. Superintendent;
      5. Board.
    4. Board Operations and Policies
      1. Superintendent;
      2. Board.

Reference

Section 33,40,4142,43,52,53,196,197,222 Education Act

Policy 13 – Appeals and Hearings Regarding Student Matters

 

Approved: January 10, 1995

Amended: October 3, 2007; January 9, 2018; August 21, 2018